Acceptable Use Policy

Product: ZevoBot — AI Chatbot SaaS platform

Operated by: AKULA DHANALAKSHMI (sole proprietor)

Effective date:20 August 2026  |  Contact / abuse reports: team@zevobot.com

1. Purpose

This policy sets the rules for using ZevoBot and deploying Chatbots. It protects End-Users, our platform, our subprocessors, and our standing with partners such as Meta/WhatsApp, Google, Shopify, and our AI providers. It applies to every Customer, user, chatbot, integration, and piece of content on the Service.

2. You must not use ZevoBot to

2.1 Illegal or harmful activity

• Violate any law or regulation, or facilitate anything illegal.
• Infringe intellectual-property or privacy rights (see §4 and the IP & Copyright Policy).
• Deploy chatbots that provide instructions for weapons, illegal drugs, self-harm, or other seriously harmful activity.
• Impersonate any person or organisation, or misrepresent your affiliation.

2.2 Harmful, abusive, or deceptive content

• Generate or distribute content that is harassing, hateful, threatening, defamatory, or that incites violence.
• Create sexual content involving minors, or any child-sexual-abuse material — zero tolerance; reported to authorities.
• Operate scams, phishing, fraud, fake-support, or deceptive “AI pretending to be a licensed professional” experiences.
• Provide regulated advice (medical, legal, financial) via a bot without appropriate disclaimers and lawful authorisation.

2.3 Security and platform abuse

• Attempt to breach, probe, or disrupt the Service, other tenants, or our subprocessors.
• Reverse-engineer, scrape, or overload the Service or its APIs beyond your plan limits or rate limits.
• Introduce malware, or use the Service to attack third parties.
• Circumvent usage limits, billing, plan gating, or authentication.
• Attempt prompt-injection or jailbreaks intended to make AI providers produce disallowed content, or to exfiltrate other tenants' data.

2.4 Data and privacy misuse

• Collect personal data from End-Users without a lawful basis, notice, and any required consent.
• Configure chatbots to collect sensitive/special-category data (health, biometrics, financial account credentials, government IDs) without a lawful basis and appropriate safeguards.
• Collect data from children under 18.
• Use another person's data you have no right to process.

3. Messaging, WhatsApp, and marketing rules

Because ZevoBot sends WhatsApp messages and broadcasts on your behalf, you must:

• Comply with the WhatsApp Business Messaging Policy, Meta's Commerce/Business policies, and template-approval rules.
• Only message users who have opted in. Maintain proof of opt-in. Honour opt-outs/unsubscribes immediately (the platform records opt-in/out; you must not defeat it).
• Not send spam, bulk unsolicited messages, or content to purchased/scraped lists.
• Comply with anti-spam, DND, and telemarketing laws applicable to your recipients (e.g., India TRAI/DND regulations, and equivalent laws elsewhere).
• Use broadcasts only for permitted, opt-in audiences and within rate limits. When you upload your own list (CSV), you must confirm in-product that every number has opted in — this attestation is required to send and is stored with the campaign for audit.
• Not message minors. Do not knowingly send messages to anyone under the age of majority in their jurisdiction, and do not configure a bot to solicit data from children.
• Not message about goods and services Meta prohibits or restricts. This includes drugs (prescription, recreational, or otherwise), tobacco and vaping products, alcohol where restricted, weapons, ammunition and explosives, adult products and services, gambling and real-money gaming, dietary supplements making health claims, animals, human body parts and fluids, digital or subscription services sold in breach of Meta's rules, and anything else listed in Meta's Commerce Policy as prohibited or restricted.
• Not impersonate. The business name, display name, and profile on a connected WhatsApp number must be your own and must accurately identify who is messaging. Do not present yourself as another business, a public authority, or WhatsApp/Meta itself.
• Not attempt to defeat platform controls. The opt-out (STOP) handling, the 24-hour customer service window, and the template-approval check are enforced by the platform. Do not attempt to bypass, disable, or work around them, including by re-uploading opted-out numbers or routing around the send controls.

Violations here can get your WhatsApp number and our platform penalised by Meta; we enforce this strictly. We may disable your WhatsApp channel immediately and without prior noticewhere Meta instructs us to, or where we reasonably believe your use breaches Meta's policies or applicable messaging law. See section 9.1 of the Terms of Service.

4. Training data and knowledge-base rules

When you upload documents or ask ZevoBot to crawl a website to train a chatbot, you represent that:

• You own the content or have all necessary rights, licences, and permissions to use it, including to create text extracts and vector embeddings.
• You will only crawl websites you own or are authorised to crawl, and you will respect robots.txt and site terms.
• The content does not infringe third-party IP or privacy rights and is not illegal or prohibited under §2.
• You will not upload malware or content designed to manipulate the AI into unsafe behaviour.

We may remove training content and disable sources that violate this section (see IP & Copyright Policy for takedowns).

5. Fair use and resource limits

Your use must stay within your plan's stated limits (chatbots, messages, training pages, leads) and any technical rate limits. We may throttle, queue, soft-gate, or require an upgrade for excessive or abusive consumption, or usage that degrades the Service for others.

6. Integrations

When you connect Google Calendar, Shopify, WooCommerce, or WhatsApp, you must use only the access you are authorised to grant, comply with each provider's terms, and not use connected data beyond the purpose the End-User/merchant authorised.

7. Enforcement

We may investigate suspected violations and, at our discretion and proportionate to the issue: warn you, remove or disable offending content/sources/chatbots, rate-limit, suspend or terminate your account, and report unlawful activity to authorities and affected parties. For serious or repeated violations, or anything endangering people or our platform standing, we may act immediately and without prior notice. No refunds are due for terminations under this policy (see Refund & Cancellation Policy).

8. Reporting abuse

To report a chatbot or account that violates this AUP, email team@zevobot.com with details and links/identifiers. We review reports promptly.

9. Changes

We may update this AUP as laws, partner policies, and abuse patterns evolve. The “Effective date” reflects the latest version; continued use is acceptance.