Refund & Cancellation Policy

Product: ZevoBot — AI Chatbot SaaS platform

Operated by: Akula Palkish (sole proprietor)

Effective date:7 July 2026  |  Payments processor: Razorpay

Contact: akulapalkish01@gmail.com

1. Scope

This policy applies to all paid purchases on ZevoBot, including:

• Subscriptions — recurring monthly or annual plans that gate features and usage.
• Message-packs / wallet credits — one-time add-on purchases credited to your account and consumed as you use the Service.

All amounts are in INR (₹) unless stated otherwise, and are processed through Razorpay.

2. Subscriptions

2.1 Billing and auto-renewal

Paid subscriptions are billed in advance for the chosen cycle (monthly or annual) and auto-renew at the then-current price until you cancel. The renewal charge is taken via Razorpay on or around your renewal date.

2.2 How to cancel

You can cancel at any time from Dashboard → Settings → Plan & Billing (or by emailing akulapalkish01@gmail.com). Cancellation stops the next renewal.

2.3 What happens when you cancel

• Your plan remains active until the end of the current paid period; you keep access until then.
• After the period ends, your account moves to the free tier (or is limited), and paid features/usage limits no longer apply.
• Cancelling does not automatically delete your data — manage or delete data via the dashboard (see Privacy Policy retention).

2.4 Refunds on subscriptions

• 7-day money-back window for new subscribers: if this is your first payment for a paid plan and you are unsatisfied, you may request a full refund within 7 days of that payment, provided your usage has been fair evaluation use of the Service. This window applies once per account and does not apply to renewals.
• No pro-rated refunds otherwise — after the 7-day window (and for all renewal charges), fees for a billing cycle that has begun are non-refundable, except where required by law. You keep access until the end of the paid period when you cancel.
• Annual plans: unused months are non-refundable after the 7-day window; cancel any time to stop the next renewal.
• Duplicate or erroneous charges are always refunded in full (see §4).

3. Message-packs / wallet credits

• Message-packs are one-time, consumable purchases and are non-refundable once any part of the credit has been used.
• Unused message-packs may be refunded within 7 days of purchase if no credits from that pack have been consumed.
• Wallet credits do not expire unless stated at purchase, and have no cash value except as a refund under this policy.

4. Duplicate, failed, or erroneous transactions

If you are charged more than once for the same purchase, charged after a valid cancellation, or charged in error, contact us within 30 days with your payment reference. Verified erroneous or duplicate charges are refunded in full to the original payment method.

5. How to request a refund

Email akulapalkish01@gmail.com with:

1. Your account email,
2. The Razorpay payment ID or order reference,
3. The reason for the request.

We review eligible requests within 5–7 business days. Approved refunds are issued to the original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank/card issuer.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account pending resolution. Fraudulent chargebacks may be contested with Razorpay.

7. Non-refundable situations

Except where required by law or expressly stated above, fees are non-refundable where:

• The Service was substantially available and usage occurred;
• The account was suspended or terminated for breach of the Terms or AUP;
• Downgrade or cancellation occurs mid-cycle (you keep access until period end).

8. Changes to this policy

We may update this policy; the “Effective date” reflects the latest version. Changes apply to purchases made after the change.

9. Contact