Terms of Service

Product: ZevoBot — AI Chatbot SaaS platform

Operated by:Akula Palkish (sole proprietor) (“ZevoBot”, “we”, “us”, “our”)

Effective date:7 July 2026  |  Contact: akulapalkish01@gmail.com

1. Agreement to terms

These Terms of Service (“Terms”) govern your access to and use of the ZevoBot platform, website, dashboard, embeddable chat widget, APIs, and WordPress/Shopify plugins (together, the “Service”). By creating an account, clicking “I agree,” or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy (AUP), and, where applicable, our Data Processing Addendum (DPA). If you use the Service for an organisation, you represent that you are authorised to bind that organisation.

If you do not agree, do not use the Service.

2. Definitions

• “Customer” / “you” — the person or entity that registers for a ZevoBot account.
• “Chatbot” — an AI assistant you create, configure, and train on the Service.
• “Customer Data” — data you upload, submit, or connect, including training/knowledge-base content, and data collected by your Chatbots from your end-users.
• “End-User” — any person who interacts with your Chatbot.
• “Subscription” — a paid or free plan governing your usage limits.

3. Accounts and eligibility

You must be at least 18 and provide accurate registration information. Authentication is provided via Clerk; you are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorised use. We may refuse, suspend, or terminate accounts that violate these Terms.

4. The Service, plans, and usage limits

The Service is offered under tiered plans (including a free tier) that gate features and usage — for example the number of chatbots, monthly messages, training pages, and lead capture. Current plans and limits are shown on our pricing page and in the dashboard. We may enforce limits by throttling, queuing, soft-gating, or requiring an upgrade or message-pack purchase when you exceed them. We may change features and limits on reasonable notice; we will not materially reduce a paid plan you have already paid for during its current term without notice.

5. Billing, subscriptions, and payment

• Processor. Payments are processed by Razorpay. By subscribing you also agree to Razorpay's terms. We store only payment identifiers, not full card/bank details.
• Fees. Fees are stated at purchase, in the currency shown (default INR / ₹), and exclusive of taxes (e.g., GST) unless stated. You are responsible for applicable taxes.
• Renewal. Paid subscriptions auto-renew each billing cycle (monthly/annual) at the then-current price until cancelled. You authorise recurring charges via Razorpay.
• Message-packs / wallet credits. Add-on message-packs are one-time purchases credited to your wallet and consumed as you use the Service.
• Cancellation & refunds. Governed by our Refund & Cancellation Policy.
• Failed payments. We may suspend or downgrade access if a charge fails or a subscription lapses.

6. Your responsibilities and acceptable use

You agree to use the Service in compliance with our Acceptable Use Policy (AUP) and all applicable laws. In particular, you are responsible for:

• Your Customer Data and training content, including that you own it or have all rights and permissions to upload, scrape, and use it (see the IP & Copyright Policy).
• Your Chatbots' behaviour and output, including any disclaimers required for your industry.
• Lawful data collection from End-Users, including providing your own privacy notice, obtaining any required consent, and honouring opt-outs.
• Messaging compliance — for WhatsApp and broadcasts, complying with Meta/WhatsApp Business policies, opt-in requirements, and anti-spam / DND / telemarketing laws.
• Not misusing integrations (Google, Shopify, WooCommerce, WhatsApp) beyond the scope you are authorised for.

7. AI-generated content and disclaimers

Chatbot responses are generated by third-party AI models using your knowledge base and may be inaccurate, incomplete, biased, or unsuitable. You acknowledge that:

• ZevoBot does not guarantee the accuracy, quality, or fitness of AI output.
• AI output is not professional advice.
• You are responsible for monitoring and for any reliance on or publication of Chatbot output.

The Service is provided to help you serve your End-Users; you remain responsible for the customer relationship.

8. Intellectual property

• Our IP. ZevoBot, the Service, its software, and branding are owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You may not copy, reverse-engineer, resell, or create derivative works except as permitted by law.
• Your IP. You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive licence to host, process, transmit, display, and create embeddings/derived representations of your Customer Data solely to provide and improve the Service.
• Feedback. If you send us suggestions, we may use them without restriction or obligation.
• Infringement. Our notice-and-takedown process is in the IP & Copyright Infringement Policy.

9. Third-party services and integrations

The Service integrates with third parties (Razorpay, Google, Meta/WhatsApp, Shopify, WooCommerce, OpenAI, Google Generative AI, and others). Your use of an integration is subject to that third party's terms, and we are not responsible for third-party services. Availability of integrations may change if a provider changes or discontinues its APIs.

10. Suspension and termination

• By you. You may stop using the Service and cancel or delete your account at any time (see Refund & Cancellation Policy).
• By us. We may suspend or terminate your access, with or without notice, for breach of these Terms or the AUP, non-payment, legal risk, security threats, or misuse of integrations/messaging.
• Effect. On termination, your right to use the Service ends. We will make your data available for export for a limited period and then delete it per the Privacy Policy's retention section, except where longer retention is legally required.

11. Warranties and disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, or that AI output will be accurate. Some jurisdictions do not allow certain disclaimers; those apply to you only to the extent permitted.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.
• Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amounts you paid to us in the 3 months immediately preceding the event giving rise to the claim (or ₹1,000 if you are on a free plan).

These limits do not apply to liability that cannot be excluded by law (e.g., certain statutory rights).

13. Indemnification

You will defend and indemnify ZevoBot and its personnel against third-party claims and losses arising from: (a) your Customer Data or training content; (b) your Chatbots or how you use the Service; (c) your violation of these Terms, the AUP, applicable law, or third-party rights (including IP and privacy); and (d) your messaging/marketing activity.

14. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in-product notice and take effect on the stated date. Continued use after that date is acceptance. If you do not agree, stop using the Service and cancel.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any mandatory rights you have as a consumer in your jurisdiction, the courts at Vijayawada, Andhra Pradesh, India have exclusive jurisdiction.

For EU/UK consumers, mandatory local consumer-protection rights are unaffected by this clause.

17. Miscellaneous

Entire agreement; severability (invalid terms are limited, not voided); no waiver by delay; you may not assign without our consent, we may assign to an affiliate or successor; force majeure; notices to the emails on file. If there is a conflict, the order of precedence is: DPA (for processing) → these Terms → AUP → Privacy Policy → other policies.

18. Contact